How to cancel an order on Foodpanda?

Ordering food online has become increasingly popular, offering convenience and a wide range of food options. Foodpanda, a famed online food delivery platform, connects users with many cafés. Still, there may be cases when you need to cancel an order due to sudden circumstances or changes in your plans. In this article, “How to cancel an order on Foodpanda?” we will guide you through canceling an order on Foodpanda, ensuring a smooth and hassle-free experience.

What is Foodpanda?

Foodpanda operates as a middleman between clients and restaurants, streamlining the process of ordering meals online. Through their internet site or cell app, clients can browse a range of cuisines, discover menus, and place orders for shipping or pickup. Foodpanda offers a significant selection of partner restaurants, ranging from famous fast-food chains to neighborhood gems, supplying clients with several options to fulfill their cravings.

Related: Online work at home in Pakistan without investment” Here are some of the best online jobs or ways to work from home in Pakistan.

How does Foodpanda work?

Foodpanda’s working procedures are designed to be undemanding and efficient. Here’s a step-by-step breakdown:

  • Ordering: Customers can go to the Foodpanda internet site or app and enter their area to find the eating places handy. They can then discover menus, pick out their favorite dishes, and customize their orders according to their preferences.
  • Order Placement: Once clients have chosen their items, they can proceed to the checkout page. At this stage, they might also want to furnish their contact details, shipping address, and any one-of-a-kind guidelines for the order.
  • Confirmation and Payment: After reviewing the order details, clients can affirm their order and pick out their desired payment method. Foodpanda presents more than a few price options, consisting of money on delivery, credit or debit cards, and online wallets.
  • Restaurant Processing: Once the order is placed, Foodpanda forwards it to the respective restaurant. The restaurant prepares the meals and ensures they meet Foodpanda’s great standards.
  • Delivery: Foodpanda assigns a shipping rider to pick up the order from the restaurant and deliver it to the customer’s distinctive address. Customers can share the fame of their transport via the Foodpanda app or website.

A step-by-step guide to canceling an order on Foodpanda?

Step 1:

Open the FoodPanda mobile app on your smartphone to start the cancellation procedure for your FoodPanda order. To open an app, find its icon on the home screen or in the app drawer on your device and tap on it.

Step 2:

Go to the “Order Details” area of the FoodPanda app after you’ve opened it. This area offers thorough details on your recent and current orders.

Find the appropriate selection, touch on it to continue, and you may examine the specifics of your order.

Step 3:

Look for the “Help” option under the “Order Details” section. Its goal is to offer help and aid for various questions and issues.

Step 4:

Upon opening the Help Center, you will see a variety of order management-related questions. To get more information on canceling your order, look for the particular question “Can I cancel my order?” and tap on it.

Step 5:

You will see a variety of options under the “Can I cancel my order?” section. One of these possibilities is maybe “I accidentally placed a pre-order.” Choose this option, then confirm that you do want to cancel the order by hitting the confirm button.

Step 6:

Following your selection, a notification verifying the successful cancellation of your order will show up on your screen.

You will now be asked to hit the “Yes” button to complete the cancellation procedure. By choosing “yes,” you declare that you want to go ahead and cancel the order.

food panda

Step 7:

Congratulations! The cancellation of your FoodPanda order was successful. Your given address will no longer receive delivery of the order.

Simply tap the “Close” button to complete the cancellation process. Now that your order has been canceled, you can unwind and wait for the confirmation.

Additional tips and considerations

Reliability of the Cancellation 

When it comes to canceling an order, it is essential to be aware that the possibility of cancellation varies depending on a range of circumstances. These concerns consist of the quantity of time it takes the restaurant to cook the meals and the distance between the shipping individual and the business.

You must start the cancellation technique as quickly as you decide to cancel your order to increase your chances of success. It’s advised to get in touch with Foodpanda’s client service if you have any issues with refunds or payment inconsistencies. They’ve got teams specifically assigned to deal with similar interests, and they will be able to help you further resolve any problems you may have.

Having a conversation with the restaurant or delivery partner

It’s important to remember that Foodpanda manages the platform, but restaurants and delivery partners handle meal preparation and delivery.

For specific order queries or issues, it’s best to contact the relevant restaurant or delivery partner directly for better assistance.


Can I get a refund if I cancel my order?

If you cancel before the restaurant confirms, Foodpanda will initiate a refund.

Is there a time limit for canceling?

Cancel before the restaurant confirms the order.

How long does the refund process take?

Refund timelines vary based on the payment method and bank processing.

Can I cancel if the order is already being prepared?

Cancellation may not be possible once the restaurant starts preparing the order.

How can I contact Foodpanda about order cancellations?

Visit the website’s or app’s support section or contact them through social media.


An order cancellation on Foodpanda need not be a difficult procedure. This thorough guide includes detailed steps that will help you properly cancel your order and get through any obstacles that may appear. Don’t forget to start the cancellation procedure right away, save your confirmation for your records, and get in touch with Foodpanda customer service if you run into any problems. Enjoy Foodpanda’s convenience while still having the freedom to change your orders as necessary.


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